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Terms and Conditions

1. General Provisions

1.1 Scope These Terms and Conditions govern the business relationship between Dine In Table UK Ltd. (“Dine In Table,” “we,” or “us”) and restaurant partners (“Partner,” “you,” or “your”). Supplementary terms may apply to individual additional services (“Additional Terms”).

1.2 Precedence of Terms Your own terms and conditions, whether deviating, supplementary, or contradictory, will not apply, even if we provide services with knowledge of them without objection.

2. Contractual Relationships and Registration

2.1 Eligibility Only restaurant owners with full legal capacity may enter into this agreement. The contract is personal to you and not transferable.

2.2 Use of Dine In Table Services Dine In Table is an online platform for restaurant reservations and reservation management software. You may accept reservations via our platform and manage them through your User Account. Registration requires a valid email address and password. You must provide complete and accurate information and keep it up to date throughout the term of the contract.

2.3 Account Security You must protect your login credentials and ensure that only authorised personnel access your User Account.

2.4 Amendments Dine In Table may amend these Terms if: (i) You agree expressly or implicitly, (ii) Amendments are due to mandatory statutory requirements, or (iii) Consent is deemed granted if you do not object in writing within 14 calendar days of notification.

3. Listings

3.1 Publication We may publish information about your restaurant (“Listings”) on our channels and via partners, including third-party platforms, social media, and search engines (“Dine In Table Network”).

3.2 Accuracy You must ensure that all Listings are accurate, complete, and lawful. You must promptly correct or notify us of any inaccuracies.

3.3 Monitoring Dine In Table may remove or correct inaccurate or non-compliant Listings but is not obliged to do so. We determine Listing placement and ranking algorithmically.

4. Use of Dine In Table Services

4.1 Booking Modules You agree to use a booking module to receive, process, and manage reservations. The scope and payment terms are described in the Service Agreement.

4.2 Features Modules include: - A booking calendar for website integration (“Widget”) - Reservation management database via your User Account - Optional Partner Application (mobile app) depending on the module selected.

4.3 Reservation Availability Once set up, your restaurant can be booked across the Dine In Table Network.

4.4 Licensing You receive a non-exclusive, non-transferable right to use the module solely for managing your business. You acquire no proprietary rights to the software.

4.5 Technical Availability Our services will be available at least 97% per year, excluding maintenance, force majeure, or circumstances beyond our control.

4.6 Setup and Training Setup includes system configuration, Listing preparation, and staff induction (remotely or on-site). Cancellations must be made at least 24 hours in advance to avoid fees.

4.7 Reviews End-user reviews remain the property of Dine In Table. You may not manipulate or independently use reviews. You must notify us of unlawful content for review.

4.8 Downtime Penalty If your booking module is unavailable unreasonably, a penalty fee may apply, excluding planned maintenance or temporary closures.

5. Reservations, Fees, Cancellations, and No-Shows

5.1 Cover Fees Each reservation incurs a cover fee per the Service Agreement. Third-party provider fees may adjust the cover fee, with 30-day prior notice. Objections may be raised in writing within 14 days.

5.2 Group Bookings Cover fees are limited to the maximum number of people specified per reservation in your User Account.

5.3 Cancellation Fees You may charge a cancellation fee (20%, 50%, or 100%) if previously specified, including notice periods (minimum 60 minutes).

5.4 Reporting Cancellations/No-Shows You must report cancellations or No-Shows within 72 hours via the Partner Application or email. Include the reservation reference number and whether a cancellation fee applies.

5.5 Billing and Adjustment Cancellation fees, if applicable, will be credited to your account and offset against liabilities. Fees are only payable if collected from the end user.

5.6 Exceptions No cover fees will be charged for cancellations/No-Shows reported within the 72-hour period. Late reporting may incur full cover fees.

5.7 SMS Notifications You may opt-in for SMS notifications to customers at your cost, billed throughour regular invoicing procedure.

5.8 Excessive No-Shows Dine In Table may review No-Show rates over two consecutive months. Rates above 70% may incur a flat-rate penalty. Written notice will be provided, and you have 14 days to respond.

6. Partner Obligations

6.1 Data Backup You should regularly back up your data. After contract termination, access to User Account data will cease.

6.2 Technical Requirements Ensure hardware, software, and internet connections are suitable to use the subscribed modules.

6.3 Error Reporting Check modules upon delivery and report errors immediately. Unreported issues are deemed accepted.

6.4 Display of Materials You agree to prominently display Dine In Table materials in your premises.

7. Warranties and Indemnification

7.1 Use of Information You grant Dine In Table a free, non-exclusive, transferable right to use the information you provide for execution of the contract and promotion.

7.2 Guarantees You guarantee all content provided is lawful, does not infringe third-party rights, and necessary consents have been obtained.

7.3 Marketing Rights Dine In Table may advertise your restaurant using your trademarks within the Network at our discretion.

7.4 Data Protection You remain responsible for personal data under applicable law. Dine In Table will provide access to end-user data as necessary for contract performance.

7.5 Security You agree to maintain up-to-date anti-malware and software.

7.6 Indemnification You will indemnify Dine In Table against third-party claims arising from your breach of contract or warranties.

8. Rights Reserved

All rights not expressly granted remain with Dine In Table, including intellectual property rights to software, Listings, and reviews.

9. Term and Termination

9.1 Contract Term The contract term begins on the Go Live date when you receive access to Dine In Table Services. Billing starts from this date.

9.2 Enforceability The contract is enforceable upon signature by both parties.

9.3 Renewal and Extension Terms of extension, automatic renewal, and notice periods are as specified in your individual agreement.

9.4 Termination for Breach Dine In Table may terminate immediately for material breaches if not remedied within 14 days of notice.

10. Prices, Payment Methods, and Default

10.1 All prices will be quoted as net prices plus VAT.

10.2 Invoices issued by Dine In Table may be transmitted electronically and viewed via the Partner Application. Invoices relating to our services are typically issued within the first few days of the subsequent calendar month.

10.3 Unless otherwise agreed, payments for our services will be due in advance following the conclusion of the contract. Where an invoice specifies a different payment date, it will be payable immediately.

10.4 The monthly flat-rate usage fee will only be calculated and become due from the Go Live date.

10.5 Payment Methods Unless otherwise agreed, you will pay Dine In Table for our services via one of the following methods:

(a) Scheduled Payment: If your service agreement provides for Scheduled Payment, you shall provide your valid bank card details through the Partner Application, thereby authorising Dine In Table to collect scheduled payments for all reservations made via our platform. You represent and warrant that all payment information provided is complete, accurate, and kept up to date at all times. Any amounts debited under this method may be subject to reimbursement requests within eight (8) weeks from the debit date, in accordance with the terms and conditions agreed with your bank.

(b) Customer Deposit Collection: If your service agreement provides for Customer Deposit Collection, Dine In Table shall collect a deposit from the end customer for each person making a reservation, in the amount agreed with you, at the time of booking. You acknowledge and agree that you are responsible for deducting the customer’s deposit from their final bill at your restaurant. All deposits collected by Dine In Table shall be retained as our service charge for facilitating the booking. You further acknowledge and agree that Dine In Table acts as the agent for collecting such deposits and is entitled to retain them as payment for our services.

(c) Direct Debit Collection: If your service agreement provides for Direct Debit Collection, you shall provide Dine In Table with a valid Direct Debit mandate or bank account details through the Partner Application, authorising Dine In Table to collect all amounts due under this agreement automatically. You represent and warrant that all payment information provided is complete, accurate, and kept up to date at all times. You acknowledge that you may request a reimbursement of any amount debited in error within eight (8) weeks from the date of thedebit, in accordance with the terms and conditions agreed with your bank. You further agree that Dine In Table is entitled to collect amounts due via Direct Debit as set out in this agreement, and that any failure to maintain accurate or sufficient account details may result in suspension of services and additional administrative charges.

10.6 Credit Card Payments: If you select "credit card" as your payment method in your Partner Application: (i) You guarantee that you will provide accurate card information and are authorised to use the card; and (ii) You authorise Dine In Table to execute payment orders and collect receivables in connection with contracts you have entered into with us. Cardholder data will be processed entirely by a PCI DSS-certified payment service provider. Dine In Table will not store, process, or transmit cardholder data directly. You may revoke your credit card authorisation at any time via your Partner Application, with changes taking effect at the end of the current month.

10.7 Default on Payment: In the event of default on payment, Dine In Table may suspend services at your expense until the default is remedied. Your payment obligation remains unaffected. If default continues after notice and opportunity to remedy, Dine In Table may terminate the contract and engage external legal practitioners or debt collection agencies to recover outstanding amounts. You will be liable for all additional costs incurred. 10.8. Statutory default interest will apply for overdue amounts, without prejudice to further claims for compensation. An administrative fee may be charged for each reminder sent for default. For returned debits caused by you, actual expenses incurred will be charged.

11. Liability

11.1 Limitation Dine In Table is not liable for indirect, incidental, or consequential damages, lost data, or lost profits.

11.2 Cap Liability is capped at the aggregate fees paid by the Partner in the 12 months preceding the event.

11.3 Technical Issues Dine In Table is not liable for revenue loss due to technical outages or other circumstances beyond its control.

12. Final Provisions

12.1 Governing Law These Terms are governed by the laws of England and Wales.

12.2 Place of Performance The registered office of Dine In Table in Cardiff, UK.

12.3 Severability If any provision is invalid, the remaining contract remains valid.

12.4 Jurisdiction Disputes are subject to the courts in Cardiff, UK.

13. Additional Terms for Marketing Modules

13.1 Scope Special conditions for marketing modules apply in addition to these Terms.

13.2 Special Offers Placement, terms, and timing of special offers will be agreed in advance.

13.3 Mediation Role Dine In Table acts as mediator for marketing contracts and provides unique identifiers for tracking.

13.4 Partner Obligations You must promptly notify Dine In Table of relevant changes to business, contracts, or users.

13.5 Duration and Termination Marketing subscriptions are initially 3 months and may be extended automatically by 3-month periods unless terminated with 1-month notice.